Refund Policy

This Refund Policy explains how DN Physics handles refund requests for premium access and digital purchases.

1. Eligibility for Refunds

Refund requests must be submitted within 3 days from the date of purchase. Because DN Physics Pro is a digital educational service, refund eligibility depends on whether the service has already been substantially accessed or consumed.

2. Non-Refundable Situations (Strict Policy)

To comply with global digital goods legislation and PayHere strict guidelines, refunds will not be granted in the following situations:

• Virtual Tokens & Gems: DN Tokens, premium glass cards, avatars, and other digital consumable items topped up within DN Physics and DN P Tracker are completely non-refundable once purchased and successfully added to the user's account balance.
• If premium access or subscription plans have been actively utilized for more than 3 days after purchase.
• If the digital content (such as PDFs, quizzes, or graphs in DN P Tracker) has already been accessed, downloaded, or consumed.
• If the issue arises from user error (e.g., purchasing the wrong token package), device limitations, or connectivity problems outside our infrastructure's control.

3. Refund Review

Each refund request is reviewed individually. DN Physics may request payment reference details, account details, and a description of the issue before making a decision.

4. Approved Refunds

If a refund is approved, the refund will be initiated only to the same payment-initiated media or original payment method used at the time of purchase. The time taken for the refunded amount to appear depends on the payment provider, bank, or card issuer.

5. Duplicate or Incorrect Charges

If you believe you were charged more than once or charged incorrectly, please contact us as soon as possible. Verified duplicate or incorrect charges may be eligible for refund review.

6. Contact for Refunds

For refund-related questions or requests, please contact: edu@dnphysics.com.lk

Last updated: April 2026